Refund Policy

Safe booking with clear cancellation terms.

Cancellations and refunds are processed per the slabs below. Refunds are credited back to the original payment mode within 7–10 business days.

Refund Slabs

event_available More than 7 Days
100% REFUND
history 5 to 7 Days
70% REFUND
history 3 to 5 Days
50% REFUND
history 36 Hours to 3 Days
30% REFUND
event_busy Less than 36 Hours
NO REFUND

Operator Cancellation

check_circle Full Protection

In case Suraj Transport cancels a trip due to operational reasons, all passengers are eligible for a 100% full refund automatically.

Important Notes

• Arrive 30 mins before departure.
• Valid Govt Photo ID is mandatory.
• Tickets are non-transferable.

Document Updated: 19 Apr, 2026